ALCI PASSENGER QUESTIONNAIRE
We have designed the following questionnaire to help us better understand your needs and improve on our standards of service. We therefore, kindly request that you take the time to answer the following questions. Please tick the appropriate box.

Name
Date
Destination

General
 Great
 Good
 Average
 Poor
1 Staff
a Professionalism / skill
b Presentation / appearance
c Courtesy
d Client awareness
e Reaction to problems
2 Website
a Design / layout
b Functionality
c Speed

Destination Antarctica
 Great
 Good
 Average
 Poor
3 Briefing and Antarctic documentation
4 Antarctic flights
a Image / presentation
b Comfort
c Punctuality
d Reliability
5 Antarctic air base facilities
a Comfort
b Facilities
c Catering
6 Air base staff
a Professionalism / skill
b Presentation / appearance
c Courtesy
d Client awareness
e Reaction to problems

Destination Southern Africa
 Great
 Good
 Average
 Poor
7 Accommodation
a Comfort
b Facilities
c Catering
d Service
8 Car Rental
9 Tour
a Itinerary
b Guide
c Coach

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